Trust & Verification
Entrusting a loved one’s care to a stranger is not an easy decision. This page explains transparently which safeguards every profile and every transaction goes through.
How does a profile go live?
Registration and declaration
The caregiver or doctor registers with identity, experience, skills/specialties and contact details. Incomplete profiles are not listed.
Document upload
Diplomas, specialty certificates and insurance documents are stored in a secure, encrypted area; only the verification team can see them.
Review
The verification team reviews documents and the profile during the review process. An unapproved profile never goes live.
Badges and ongoing monitoring
Approved profiles carry badges; reviews and reports are moderated regularly.
What do the badges mean?
Are payments currently offered?
WellFamily for iOS is available on the App Store. Preregistration does not require payment; in-app payments and escrow are not currently offered. Terms for available services will be shared separately.
Are the reviews real?
Only users with a completed appointment or engagement with that professional can leave a review — the system enforces this technically. Inappropriate reviews are moderated.
Your data and consent
Location and health data are processed only with explicit consent; professionals are listed in the marketplace only with their own consent and can turn visibility off any time. Details are in the privacy notice.
How are partner institutions verified?
Hospitals and clinics join only through an organization record created by our team; their physicians are not listed on the hospital page until membership is approved by the coordinator or WellFamily. A physician’s access to your patient is always limited to the consent you grant in the mobile app — the institution cannot see any data you have not consented to.