Legal

Privacy Notice (KVKK)

DRAFT: This text has not been reviewed by a lawyer; legal approval is required before publication.

Under Turkish Personal Data Protection Law no. 6698 ("KVKK"), your personal data is processed by Kolay Tech Mobility LLC ("WellFamily") as data controller, within the scope described below.

Personal data we process

Identity and contact details (name, e-mail, phone), account details (role, city/district), professional details for caregivers and physicians (specialty, experience, rate, diploma number) and the messages you send through the contact form. In the mobile app, location and health data are processed only with your explicit consent and within the consent settings in the app.

Launch preregistration

Preregistration stores your email, application type, selected city, request source and confirmation/unsubscribe dates. After email confirmation, optional district, care or work arrangement, timing, needs and experience preferences are available to the authorized team to understand applications and plan the launch. If you request a callback, your phone and request date are stored; this is not permission for promotional or WhatsApp messages. Authorized staff can update application tracking statuses. Preregistration does not create a public profile. Resend sends confirmation, acknowledgement and launch emails. The unsubscribe link stops new launch messages; contact us to request data deletion. Entries in the checklist, candidate comparison and budget tools are not sent to the server.

Purposes and legal grounds

Data is processed to provide membership and marketplace services (formation and performance of the contract), to verify profiles (legitimate interest), to list you on the marketplace (explicit consent — which you can withdraw from your account at any time) and to meet legal obligations.

Transfers

Data may be transferred to our hosting and infrastructure providers whose servers are located abroad (Supabase, Vercel) under Article 9 of the KVKK. When you consent to marketplace listing, your profile details become visible to visitors of the website and the app.

Retention and destruction

Your personal data is retained for as long as your membership continues. When you delete your account or send us a deletion request, and where all conditions for processing have ceased, your data is deleted, destroyed or anonymised within 30 days of our receiving the request (KVKK Art. 13).

Data that legislation requires us to keep (payment and invoice records, for example) is retained for the periods set out in the relevant laws. Data whose retention period has expired and for which no other processing ground remains is destroyed in the first periodic destruction cycle and in any case within six months.

Your rights (KVKK Art. 11)

You have the right to learn whether your data is processed, to request its correction or deletion, to know the third parties it has been transferred to, to object to outcomes produced by automated analysis, and to claim compensation for damages.

How to apply

Under Article 5 of the Communiqué on the Procedures and Principles of Application to the Data Controller, you may submit your request from the e-mail address registered in our system to destek@wellfamily.app, with a secure electronic signature or mobile signature, or in writing. Your application is concluded within 30 days at the latest; applications where we cannot verify your identity cannot be processed.